As the owner of a limousine service company, it is important that you learn how to manage your chauffeurs. Whether you will be the one managing or you hire a trainer to do the managing, it is critical to teach drivers how to conduct themselves on every ride with each client they serve. If there is not a strict set of rules or training in place, you may find that clients are unhappy with the unorganized service.
Here are a few tips that may come in handy:
• Outline and document your company’s chauffeur policies and procedures in a manual. All employees must read and sign it.
• Create a core process that chauffeurs must follow day in and day out. Consistency is the key.
• Make safety a priority, especially when training.
• The company’s training process should include a variety of methods, such as lecture, videos, role playing, driving tests, formal reviews, etc.
• Training should cover everything from driving skills, safety, route planning, cell phone usage, dress code, gratuities to even luggage loading… the list is endless.
• Keep communication open between you and your employees. Frequent check-ins, e-mails and company meetings are necessary.
• Stand by your rules. If a chauffeur has trouble following your rules, they must be let go and made an example of.
The bottom line: keep your chauffeurs trained and keep a close eye on their conduct. If a driver is not quite working out, do not be afraid to let them go. One bad chauffeur could end up costing the company a client, or worse, a lawsuit. If this is the case, we hope that you have the proper limo insurance policies in place to cover for you. For more information on our limo coverage, contact our agency today!